Delivery Policy

Last updated 2 September 2026

1. What is delivered

Access to the Backsolved case library and its reports, through your account at backsolved.com, for 120 days from purchase.

2. When it is delivered

Immediately. Access is granted automatically as soon as the payment gateway confirms your payment — normally within seconds. You do not need to wait for a manual step, and you do not need to email us to be activated.

3. How you receive it

1. Complete payment at checkout.
2. You are returned to Backsolved with the full library already unlocked in your account.
3. A confirmation email is sent to your registered address, normally within a few minutes.

4. If access does not appear

Occasionally a payment confirmation is delayed by the bank or the gateway. If your payment succeeded but the library is still locked after 30 minutes:

1. Sign out and sign back in — access is checked fresh at each sign-in.
2. If it is still locked, email support@backsolved.com from your account’s email address.
3. We will confirm the payment and grant access manually, within 2 working days and usually much sooner.

If a payment left your account and access cannot be granted for any reason, it is refunded in full under the refund policy.

5. Access period and expiry

Paid access runs for 120 days from the moment payment succeeds. When it expires, your account and every report you generated stay available to read and export; only the ability to start new paid cases ends.

6. Requirements

A current web browser and an internet connection. There is nothing to install and no app to download. It works on a phone, though a keyboard makes a 35-minute case considerably less painful.

7. Contact

Abhijeet Rohil, C-3/7, Rana Pratap Bagh, Delhi, Delhi 110007, India.
Email support@backsolved.com · Telephone +91 98737 69974